Paid to Use Harris Teeter Express Lane

One of the reasons that I like Harris Teeter as a whole is that they are really focused on customer service. I have had only one bad experience with them, and the good one make up the difference. I have said in the past and will say again, "if " they would ever get "Express Lane Order" straight it would be a great thing.  I knew we would be in Winston on Thursday so I took about an hour on Wednesday night to assemble and place our order to be picked up on Thursday.  A big advantage this week was that they waiving the $4.95 fee.  After hitting all our stops in record time, we headed to Harris Teeter. I knew that we were mostly likely going to have a wait when there was a car in front of us, using the Express Lane. We ended up waiting around 20 minutes to get our order after the car in front of us finished. I am still not sure what happened to our order to start with but that seem to take longer than usual as well. Next, after bring the groceries to the car, I realized he had not subtracted my coupons from the previous trip.  When planning this trip, my estimate was that we would end up paying around $10 and I have 15 in coupons to use for the next order. But something even better happened, they ended up charging $23.83 on our debit card, handing us back $25.02 and I have $15 in coupons for the next order. I do know that we received $5 for waiting the 20 minute but as for the rest of the math, I still have not figured it out.  We ended up being paid to take groceries home!